When engaging “best-fit” supplier partners, the goal is to form collaborative relationships that lead to a distinct market differentiation tipped in favor of CBRE. These relationships will create; incremental value, accelerate innovation, and enable CBRE to consistently deliver on the promise of exceptional client outcomes.

Fundamental elements include:

• Alignment with client expectations and delivery of service
• CBRE RISE Values as a core tenant – RESPECT | INTEGRITY | SERVICE | EXCELLENCE
• Transparency and accountability
• Commitment to industry best practices and innovation

The structure for balancing CBRE client, CBRE and supplier partner interests requires the following critical processes: 

• Seamless Supplier Engagement
  • MSA's
    • All new and renewed agreements to include:
      • Savings guarantees
      • Fee-at-Risk flow-downs
      • Sustainability goals
      • Diversity goals
  • LCA’s – coordinated with CBRE country lead
  • Site agreements
  • PO’s
  • Partner agreements
• Effective Governance
  • Quarterly Business Reviews (QBR)
  • Semi-annual Business Reviews (SABR)
  • Supplier Relationship Management programming
  • Supplier performance
    
    • Key Performance Indicators (KPI’s)
    • Service Level Agreements (SLA’s0
    • “Voice of the Client” data and performance scoring goals
    • Performance Improvement Plans (PIP)
    • Root Cause Analysis (RCA)
      
• Reliable Operating Standards
  • Balanced Statements of Work (SOW)
  • Site-level standards
  • Adherence to security protocol
  • Delivery of a safe and healthy workspace
    

Confidential & Proprietary | 2023 CBRE, Inc.

JAN-027 - Ver 1.1 (Apr 23)

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